CruxMart currently offers the following channels to contact support: Chat
Email

Chat
Chat is the fastest way to get a response from CruxMart and we can resolve most questions with a quick conversation.
To start a chat with one of our support agents from CruxMart app or website:
Click Support Team icon
Click Send a message
Type a text of your request/question


Note: To better assist you with any troubleshooting, it's important for us to know as many details of the issue as possible.

Email
For questions that are not urgent, we recommend submitting an email via cruxmarts@gmail.com

*Grab a screenshot of your issue
Attaching relevant screenshots to any support requests allows CruxMart support to solve your problem faster. Always be prepared to include or have screenshots ready that show your issue clearly.
Do you provide phone support?
CruxMart has found that we are able to assist customers in a more efficient manner through phone (0574977639) and email (cruxmarts@gmail.com). These methods for support also help us keep detailed records about your request.

Note: If you need phone support for Premium Service enquiry, you could always request a call back with Manager's call button in your Profile.

Request Call Back

Post your ads on CruxMart effortlessly by following the steps below:

1. Sign in to your profile on CruxMart;
2. Click on the button "Post Ad" or just click here;
3. Complete all the information. Choose a proper category, upload the photos of your item, and write a clear title with a detailed description of what you're selling. After that, enter a fair price and double-check the information you've entered;
4. If everything looks fine, click on the "Post Ad" button;
As soon as you're done with all these steps, your ad goes for a review. We check it to ensure that it's in line with our rules and that all the information is correct. Once your advert is live, you will receive a notification email. If there's something wrong, we'll specify all the edits you should make.
That's all you need to do! Welcome to our great CruxMart Fam!

Ads limit defines the number of available listings in a particular category.
You can check all the limits here. Choose the category that fits your product best and check the number of free listings available for it.

If you reach your limit of free ads and still need to post more, choose the Plan Package that suits your needs and budget.

You can compare the number of free listings to the number of listings available for different packages here right after choosing the category you’re interested in.

If you feel unsure of the Package to choose, request a call from the CruxMart Manager for recommendation.

We wish you huge sales! 💪🏽

To enjoy shopping on Valcrusiel, you need to follow our simple guide:

1. Search for the item
Use a search panel with filters and find what you need. We have over a million adverts, so you can choose exactly what you are looking for.

2. Contact a seller You may chat on Valcrusiel or call the seller via phone and set up a meeting face to face, discuss some details or negotiate about the price.

3. Take your item or order a delivery
We check our sellers carefully, but it's always better to check twice, right? Meet with the seller in a public place and be sure to pay only after you get the item.

4. Leave your feedback about the seller br Feel free to tell us about your experience: write your feedback on the seller's page. Other buyers will thank you one day ;)

No, we don’t. But you can always discuss with the seller a comfortable way of delivering.